Pet Companion APP values the privacy of its products and service users. Given the nature of the Internet, Pet Companion APP will inevitably have direct or indirect interactions with you. During the interaction, your relevant information may be collected and used. We hope to explain and remind you through this Privacy Policy, the ways we provide you with to access, update, control and protect this information. Because this Privacy Policy is closely related to the Pet Companion APP you use, we hope you will read it carefully.

This policy applies to Pet Companion APP's products or services. If the products or services provided by Pet Companion APP are used in the products or services of the affiliated companies (see the definition section for details) (for example, directly logging in with Pet Companion APP account), but there is no independent legal statement and privacy policy, this policy also applies to these products or services.

　　Please note that this policy and statement do not apply to the following situations:

　　1. Information collected by third-party services (including any third-party websites) accessed through our services;

　　2. Information collected by other companies or organizations that provide advertising services in our services. Before using the various services of Pet Companion APP, please be sure to carefully read and thoroughly understand this "Legal Statement and Privacy Policy", and use the relevant products and services only after confirming that you fully understand and agree. Once you start using the Pet Companion APP service, it will be deemed as acceptance and recognition of the contents of this statement and policy. If you have any questions, comments or suggestions about this statement and policy, you can contact us through the company homepage phone number.

Definition

　　♦Pet Companion APP: refers to the Pet Companion APP application.

Legal Statement

　　I. Ownership of Rights

　　1.1 The intellectual property rights of the Logo, logo, emblem and all products, services, technologies and all programs of Pet Companion APP (hereinafter referred to as "Technical Services") belong to their rights holders. Without the written authorization of the rights holder, no one may display, use or otherwise process in any way (including but not limited to copying, disseminating, displaying, mirroring, uploading, downloading), nor may you indicate to others that you have the right to display, use or otherwise process.

1.2 Unless otherwise stated by the rights holder, Pet Companion APP has all rights (including but not limited to copyright, trademark rights, patent rights, trade secrets and all other relevant rights) to publish documents and other information (including but not limited to text, graphics, pictures, photos, audio, video, icons, colors, layout design, electronic documents) in the Pet Companion APP applet. Without the permission of the rights holder of Pet Companion APP, no one may use the above content without authorization (including but not limited to monitoring, copying, broadcasting, displaying, mirroring, uploading, downloading any content in Pet Companion APP related websites or mobile applications through programs or devices).

　　II. Limitation of Liability

　　2.1 Pet Companion APP hereby reminds you that you should abide by the laws of the People's Republic of China during the use of Pet Companion APP services, and you shall not endanger network security, and you shall not use Pet Companion APP services to engage in activities that infringe on the reputation, privacy, intellectual property rights and other legal rights of others. Despite the foregoing reminders, Pet Companion APP does not assume any responsibility for the use and purpose of your use of Pet Companion APP services.

　　III. Intellectual Property Protection

　　We respect intellectual property rights, oppose and combat intellectual property infringement. Any organization or individual who believes that the content of the Pet Companion APP platform (such as published information) may infringe on its legal rights and interests may submit a written rights notice to Pet Companion APP, and Pet Companion APP will handle it as soon as possible in accordance with the law after receiving the qualified notice from the intellectual property rights holder.

Pet Companion APP (hereinafter referred to as "we") is fully aware of the importance of personal information to you and will do its best to protect your personal information safely and reliably. We are committed to maintaining your trust in us and promise to take appropriate security measures to protect your personal information in accordance with the industry's mature security standards. Please read and understand this privacy policy carefully before using our products (or services). We will collect, process and disclose your information in accordance with this policy.

　　This policy will help you understand the following:

　　1. Definition 2. Information we may collect 3. How we collect and use your personal information 4. How we share, transfer, and publicly disclose your personal information 5. User business data and public information 6. How we protect your personal information 7. How you manage your personal information 8. How we handle the personal information of minors 9. How your personal information is transferred globally 10. How this statement and policy are updated 11. How to contact us

　　I. Definition

　　1.1 Personal information refers to various information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. Such as name, address, etc.

　　1.2 Personal sensitive information includes mobile phone number, date of birth, etc.

　　1.3 Personal information deletion refers to the act of removing personal information from the system involved in realizing daily business functions, so that it remains inaccessible and cannot be retrieved.

　　1.4 Business data is different from personal information. It refers to the data that is uploaded, downloaded, distributed, and processed by the technical services of Pet Companion APP by the users of Pet Companion APP using the services of Pet Companion APP.

　　II. Information we may collect

　　When we provide products or services, we may collect, store and use the following information related to individuals (or "you" for short). If you do not provide relevant information, you may not be able to register as our user or enjoy certain services we provide, or you may not be able to achieve the intended effect of the relevant services.

2.1 Not related to personal identity When you use Pet Companion APP's products or services, we may collect and summarize information such as the source of users, access sequence, and stay time, such as recording the source of each user who uses Pet Companion APP's products or services, browser software, etc.

　　2.2 Personal identity When you use the products or services of Pet Companion APP, we may collect and summarize or ask you to provide personal information, such as: 1. Personal phone number, 2. Network identity information (including system account, IP address, email address and passwords, passwords, password protection answers, user personal digital certificates, etc. related to the above); 3. Device information (including device model, device MAC address, operating system type, device settings); 4. Software list unique device identification code (IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc., describing the basic situation of personal commonly used devices, 5. Other information collected or summarized by Pet Companion APP based on the need to provide you with services; 6. Pet Companion APP will collect pet information for storage

　　III. How we collect and use your personal information

　　We will collect, store and use your personal information for the following purposes as described in this statement and policy:

　　3.1 Help you become our user [This section recommends that the business department improve it according to our product registration process.] You need to register an account so that we can provide you with services. When you register, please provide at least your mobile phone number and create a password. We will verify whether your identity is valid by sending a text message verification code. We may also obtain your bank account information that you have bound yourself. If you do not provide this information, it will affect your activities in Pet Companion APP. When you actively cancel your account, we will anonymize or delete your personal information as soon as possible in accordance with the requirements of relevant laws and regulations.

　　3.2 Information we collect during your use of the service In order to provide you with page displays and search results that better meet your needs, understand product adaptability, and identify abnormal account status, we will collect information about the services you use and how you use them and associate this information, including: Device information: We will receive and record information about the device you use (such as device model, operating system version, device settings, unique device identifier and other software and hardware feature information) and information about the location of the device (such as IP address and sensor information such as Wi-Fi access points, Bluetooth and base stations that can provide relevant information) based on the specific permissions you grant during software installation and use. Log information: When you use the products or services provided by our website or client, we will automatically collect detailed information about your use of our services and save it as relevant network logs. For example, your search query content, IP address, browser type, telecom operator, language used, access date and time, and records of web pages you visit. When you contact us, we may save your communication/call records and content or the contact information you leave, so that we can contact you or help you solve the problem, or record the handling methods and results of related problems.

　　3.3 In order to improve the security of your use of services provided by us and our affiliates and partners, protect the personal and property safety of you or other users or the public from infringement, better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions and other security risks, and more accurately identify violations of laws and regulations or relevant agreements and rules of Pet Companion APP, we may use or integrate your account information, transaction information, device information, relevant network logs, and information that our affiliates and partners have obtained your authorization or shared in accordance with the law to comprehensively judge your account and transaction risks, conduct identity authentication, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

　　3.4 Other uses We will use information for other purposes not specified in this statement and policy, or use information collected for specific purposes for other purposes, and we will seek your consent in advance.

　　3.5 Exceptions to obtaining authorization and consent According to relevant laws and regulations, your authorization and consent are not required for collecting your personal information in the following circumstances: 1. Information related to national security and national defense security; 2. Information related to public security, public health, and major public interests; 3. Information related to criminal investigation, prosecution, trial, and execution of judgments; 4. Information for the purpose of safeguarding the life, property, and other major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain your consent; 5. The personal information collected is disclosed to the public by you on your own initiative; 6. Personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels; 7. Information required to sign a contract according to your requirements; 8. Information required to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures; 9. Information required for legal news reporting; 10. Information required for academic research institutions to conduct statistical or academic research based on the public interest, and when providing the results of academic research or descriptions to the outside world, the personal information contained in the results shall be de-identified; 11. Other circumstances specified by laws and regulations. If we stop operating the products or services of Pet Companion APP, we will promptly stop the collection of your personal information, notify you of the suspension of operation by sending or announcing it one by one, and delete or anonymize the personal information held.

3.6 Device Permission Calling In order to provide you with convenient and high-quality services, we may call some permissions of your device. The following is a list of device permissions that we may call and the corresponding purpose of use. You have the right to choose to close the authorization of the following permissions at any time, but it may affect your normal use of some or all functions of our products or services. 1. Location When you first open the mobile client, you will see a pop-up reminder asking you whether you authorize. If you refuse to authorize, you may not be able to use the information display and push functions based on geographic location normally. 2. Address Book You need to authorize us to use the address book permission so that we can identify this phone. 3. Wireless Data You need to authorize us to use the wireless data permission so that our mobile client can connect to the network and provide you with services. When you first open the mobile client, you will see a pop-up reminder asking you whether you authorize. If you refuse to authorize, you may not be able to use the mobile client normally. 4. WLAN You need to authorize us to use WLAN permissions so that our mobile client can connect to the network and provide you with services. When you open the mobile client for the first time, you will see a pop-up reminder asking you whether to authorize. If you refuse authorization, you may not be able to use the mobile client normally. 5. Storage You need to authorize us to use storage permissions so that our mobile client can write and store user information and logs, etc. When you open the mobile client for the first time, you will see a pop-up reminder asking you whether to authorize. If you refuse authorization, you may not be able to use the mobile client normally. 6. Microphone You need to authorize us to use microphone permissions in order to use our core business functions, such as sending voice messages or video calls during consultations. When using the corresponding functions, you will see a pop-up reminder asking you whether to authorize.

　　IV. How do we share, transfer, and publicly disclose your personal information

　　4.1 Sharing We will not share your personal information with any company, organization, or individual other than the service provider of the Pet Companion APP, except in the following cases: 1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties. 2. We may share your personal information with other parties in accordance with laws and regulations or the mandatory requirements of government authorities. 3. Sharing with affiliated companies: In order to facilitate us to jointly provide you with services based on associated accounts, recommend information that may be of interest to you, or protect the personal and property safety of Pet Companion APP affiliated companies or other users or the public from infringement, your personal information may be shared with our affiliated companies. We will only share necessary personal information (for example, in order to facilitate you to use our affiliated company products or services through the same account, we will share your necessary account information with the affiliated company). If we share your personal sensitive information or the affiliated company changes the purpose of using and processing personal information, we will ask for your authorization and consent again.

　　4.2 Transfer We will not transfer your personal information to any company, organization or individual, except in the following circumstances: 1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties; 2. When the service provider of Pet Companion APP undergoes a merger, acquisition or bankruptcy liquidation, or other mergers, acquisitions or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by the statement and privacy, otherwise we will require the company or organization to re-ask your authorization and consent.

　　4.3 Public Disclosure 1. With your explicit consent or based on your active choice, we may disclose your personal information publicly; 2. If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of Pet Companion APP, or to protect the personal and property safety of Pet Companion APP and its affiliated companies, users or the public from infringement, we may disclose your personal information with your consent in accordance with laws and regulations or relevant agreement rules.

　　4.4 Exceptions to obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent: 1. Related to national security and national defense security; 2. Related to public safety, public health, and major public interests; 3. Related to criminal investigation, prosecution, trial, and execution of judgments; 4. For the purpose of safeguarding your or other individuals' major legal rights and interests such as life and property, but it is difficult to obtain the consent of the person concerned; 5. Personal information that you disclose to the public on your own; 6. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure, and other channels; According to legal provisions, sharing and transferring personal information that has been de-identified and ensuring that the data recipient cannot restore and re-identify the subject of the personal information does not constitute external sharing, transfer, and public disclosure of personal information, and the preservation and processing of such data will not require separate notification to you and your consent.

　　V. User business data and public information

　　Different from your personal information, Pet Companion APP will process user business data and public information as follows:

　　5.1 User business data1. The data processed, stored, uploaded, downloaded, distributed and processed by other means through the services provided by Pet Companion APP platform are all your user business data, and you fully own your user business data. As a service provider, Pet Companion APP will only strictly follow your instructions to process your business data, and will not make any unauthorized use or disclosure of your business data except in accordance with the agreement with you or the implementation of clear laws and regulations. 2. You are responsible for the source and content of your user business data. Pet Companion APP reminds you to carefully judge the legality of the source and content of the data. You shall bear all consequences and responsibilities caused by your user business data content violating laws, regulations, departmental regulations or national policies. 3. Based on the agreement between you and Pet Companion APP, Pet Companion APP abides by its security commitment to users and protects the data stored by users in Pet Companion APP data center in accordance with applicable laws.

5.2 Public Information 1. Public information refers to any information you share publicly, and anyone can view or access this information during the use and non-use of Pet Companion APP services. 2. In order to use Pet Companion APP's products or services, there may be information that you must share publicly. 3. When using the Pet Companion APP platform for transactions, you will inevitably have to disclose your personal information, such as contact information or postal address, to the transaction counterparty or potential transaction counterparty. Please properly protect your personal information and provide it to others only when necessary. You can also establish connections and share with each other through our services. When you create communication, transactions or sharing through our services, you can independently choose the object of communication, transaction or sharing as a third party that can see your contact information, communication information or sharing content and other related information. If you find that your personal information has been leaked, especially if your account or password has been leaked, please contact customer service immediately so that Pet Companion APP can take appropriate measures.

　　VI. How do we protect your personal information?

　　6.1 We have taken reasonable and feasible security measures that meet industry standards to protect the security of your personal information and prevent personal information from being accessed, disclosed, used, modified, damaged or lost without authorization. We will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms to prevent personal information from being maliciously attacked; we will deploy access control mechanisms to try to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. However, please understand that due to technical limitations and various possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control.

　　6.2 We have an industry-leading data security management system that focuses on data and revolves around the data life cycle, and improves the security of the entire system from multiple dimensions such as organizational construction, system design, personnel management, and product technology.

　　6.3 We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period required to achieve the purposes described in this statement and privacy, unless the retention period needs to be extended or permitted by law.

　　6.4 The Internet is not an absolutely safe environment. We strongly recommend that you do not use communication methods not recommended by Pet Companion APP to send personal information. If you find that your personal information, especially your account or password, has been leaked, please contact us immediately so that we can take corresponding measures based on your application. Please use a complex password to help us ensure the security of your account. We will do our best to ensure the security of any information you send to us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legal rights and interests, we will bear the corresponding legal liability.

　　6.5 After the unfortunate occurrence of a personal information security incident, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your own suggestions for preventing and reducing risks, and your remedial measures. We will inform you of the relevant circumstances of the incident by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective means to issue an announcement.

　　6.6 We will also report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.

　　VII. How do you manage your personal information?

　　You can access and manage your personal information in the following ways.

　　7.1 Access your personal information You have the right to access your personal information, except for exceptions stipulated by laws and regulations. If you cannot access such personal information, you can contact us at any time. We will respond to your access request within 5 working days.

　　7.2 Correct or supplement your personal information When you find that the personal information we process about you is wrong, you have the right to ask us to make corrections or supplements.

　　7.3 Delete your personal information You can delete some of your personal information. 1. If our handling of personal information violates laws and regulations; 2. If we collect and use your personal information without your explicit consent; 3. If our handling of personal information seriously violates our agreement with you; 4. If you no longer use our products or services, or you actively cancel your account; 5. If we no longer provide you with products or services. If we decide to respond to your deletion request, we will also notify the subject that obtained your personal information from us as much as possible and request it to delete it in a timely manner, unless otherwise provided by laws and regulations, or these subjects obtain your independent authorization. When you delete information from our services, we may not immediately delete the corresponding information from the backup system, but we will delete the information when the backup is updated.

7.4 Change the scope of your authorization You can change the scope of your authorization for us to continue to collect personal information or withdraw your authorization by deleting information, turning off device functions, and making privacy settings in the Pet Companion APP platform. Please understand that each business function requires some basic personal information to be completed (see "How we collect and use your information" in this privacy policy). When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the personal information processing previously carried out based on your authorization.

　　7.5 Cancellation of personal information subject If the account meets the conditions of the service agreement of the individual service of the Pet Companion APP and the relevant national laws and regulations, your account of the Pet Companion APP service may be cancelled or deleted. When the account is cancelled or deleted, all service materials and data related to the account and under the individual service will be deleted or anonymized in accordance with the service agreement of the individual service.

　　7.6 Constrained information System automatic decision-making In certain business functions, we may make decisions only based on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legal rights and interests, you have the right to ask us for an explanation, and we will also provide an explanation without infringing on trade secrets or other user rights and interests or social public interests.

　　7.7 Response To ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. We will respond within 5 working days. If you are not satisfied, you can also contact us. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a fixed cost fee as appropriate. We may reject requests that are repeated without reason, require too many technical means (for example, the need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are very impractical. In the following circumstances, in accordance with the requirements of laws and regulations, we will not be able to respond to your request: 1. Related to national security and national defense security; 2. Related to public safety, public health, and major public interests; 3. Related to criminal investigation, prosecution, trial and execution of judgments; 4. There is sufficient evidence that the subject of personal information has subjective malice or abuses rights; 5. Responding to your request will cause serious damage to the legal rights and interests of you or other individuals and organizations; 6. Involving commercial secrets.

　　VIII. How your personal information is transferred globally

　　Personal information collected and generated during our operations within the People's Republic of China is stored in China, except in the following circumstances

　　1. Laws and regulations have clear provisions;

　　2. Obtain your explicit authorization;

　　3. Your personal initiative;

　　For the above circumstances, we will ensure that your personal information is adequately protected in accordance with this privacy policy.

　　IX. How to update this statement and policy

　　Our privacy policy may change.

　　Without your explicit consent, we will not reduce your rights under the statement and privacy. We will publish any changes to this statement and privacy on this page.

　　For major changes, we will also provide more prominent notices (including notifications through website announcements or even pop-up prompts to you)

　　Major changes referred to in this statement and privacy include but are not limited to:

　　1. Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way personal information is used, etc.;

　　2. We have major changes in ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy and mergers and acquisitions, etc.;

　　3. The main objects of sharing, transfer or public disclosure of personal information have changed;

　　4. Your rights to participate in the processing of personal information and the way they are exercised have changed significantly;

　　5. When the responsible department, contact information and complaint channel for handling personal information security have changed;

　　6. When the personal information security impact assessment report indicates a high risk.

　　We will also archive the old versions of this statement and privacy for your reference;

　　X. How to contact us

　　You can contact us in the following situations. Generally, we will respond to your request within 5 working days:

　　1. If you have any questions, comments or suggestions about this statement and privacy content;

　　2. If you find that your personal information may be leaked; if you are not satisfied with our response, especially if you think that our personal information processing behavior has damaged your legal rights and interests, you can also seek a solution by filing a lawsuit in the court with jurisdiction over the defendant's location.